Terms of service

Last updated September 2026

Pending attorney review. This is a draft, not final legal advice. Nothing on this page creates an attorney-client relationship, and it has not been approved by Opexlane's legal counsel yet.

The service

Opexlane is operated by Damhall Technology LLC ([attorney to confirm: registered office address]). Opexlane provides an AI receptionist for local businesses: answering calls, booking appointments, and following up with customers by phone and text. When you create an account, you accept these terms on behalf of your business and confirm you have authority to do so.

Your account

Keep your login credentials private. You are responsible for everything done under your account, including calls, texts, bookings, and purchases made by staff you invite. Tell us right away at support@opexlane.com if you suspect unauthorized access.

Billing and subscription

Plans. Plans are billed monthly in advance through Stripe. Every plan includes a monthly quota of call minutes (Starter $69/200 min, Pro $119/1000 min, Scale $229/2000 min). Plan minutes reset at the start of each billing cycle and do not roll over.

Free trial. New subscriptions start with a 14-day free trial. You can cancel during the trial and you will not be charged. When the trial ends, your plan bills monthly until you cancel.

Top-up minutes. Optional one-time minute packs, when offered, add minutes to your account. Unlike plan minutes, purchased top-up minutes roll over from cycle to cycle and never expire.

Cancellation. Cancel anytime from Settings, which opens the billing portal. You keep service through the end of the billing period. If payment fails, your account enters a short grace period (currently 3 days) before it is suspended. [Attorney to confirm: refund policy.]

Calls, texts, and consent (TCPA)

Parts of Opexlane place calls or send texts automatically — including test calls, missed-call follow-up texts, and AI callbacks. By signing up (the signup form states that creating an account accepts these terms), purchasing a phone number, or turning on calling or messaging features in Settings, you provide your express written consent for Opexlane to contact the phone number(s) on your account with autodialed, prerecorded, and AI-generated calls and text messages, including for marketing and account-related purposes. Consent is not a condition of purchase.

Opt out. Reply STOP to any text from us to stop receiving texts to that number. To withdraw consent for calls and texts entirely, turn off the relevant features in Settings or email support@opexlane.com. Note: turning off these features may disable core service functions such as missed-call follow-up.

Your callers. You — not Opexlane — are responsible for having proper consent before Opexlane places outbound calls or sends texts to your customers on your behalf. You must comply with the Telephone Consumer Protection Act and all applicable federal and state telemarketing, robocall, and texting laws. Do not use Opexlane for unsolicited marketing calls or texts.

Call recording

Calls handled by Opexlane may be recorded and monitored. Every inbound call opens with a spoken disclosure that the call may be recorded and that the caller is speaking with an automated assistant. Recordings are stored for your business and are purged automatically 90 days after the call, and are deleted with your account if you close it. To request deletion of a specific recording sooner, contact support@opexlane.com.

Your duty to disclose. Some states require all parties to consent to recording. You are responsible for understanding and complying with the recording-consent laws where your business operates and where your callers are located. [Attorney to confirm: scope of the recording-disclosure obligation.]

AI voice rules

  • No impersonation. Do not present the AI assistant as a real human being. The service identifies itself as an automated assistant; do not override or obscure that disclosure.
  • No unlawful recording. Do not use Opexlane to record calls where recording is unlawful, and do not disable the recording disclosure.
  • No spam. Do not use the voice line or texting for spam, robocalls to non-consenting recipients, harassment, or fraud.
  • Lawful use only. Comply with all laws that apply to your business's communications, including caller-ID requirements.

Acceptable use

Use the service for your own business. You may not:

  • Resell or share access to the service except through staff accounts you create for your own team.
  • Probe the platform for other businesses' data, or attempt to bypass tenant isolation or access controls.
  • Upload or transmit unlawful, infringing, or harmful content, or use the service in a way that violates anyone's rights.
  • Interfere with or disrupt the service, or circumvent usage limits, quota metering, or billing controls.

We may suspend or terminate accounts that violate these terms, with notice where practical.

Your data

Call recordings, transcripts, and customer details belong to your business. We process them only to run the service — never sold, never shared for advertising. Closing your account in Settings (Danger zone, type DELETE to confirm) triggers full deletion: your Stripe subscription is canceled, your Google token revoked, your Telnyx phone number released and AI assistant deleted, and your business data is removed from our database and storage. See the Privacy Policy for details.

Service availability

Opexlane depends on third-party infrastructure (telephony, hosting, calendar providers). We work to keep the service reliable, but we do not guarantee uninterrupted or error-free operation, and we are not responsible for outages, delays, or errors caused by those providers.

Limitation of liability

To the maximum extent permitted by law, Opexlane and Damhall Technology LLC are not liable for indirect, incidental, special, or consequential damages, including lost revenue or lost business, even if advised of the possibility. Our total liability for any claim is limited to the fees you paid in the 12 months before the claim arose. [Attorney to confirm: liability cap and disclaimers.]

Governing law

[Attorney to confirm: governing law and venue — currently drafted for the Commonwealth of Massachusetts.]

Changes to these terms

We may update these terms as the service evolves. Material changes will be announced in-app or by email; continued use after the changes take effect means you accept them.

Contact

Questions about these terms: support@opexlane.com.